Duolingo CEO Luis von Ahn clarified the company’s “AI-first” approach after criticism, stressing that artificial intelligence is being used to strengthen, not substitute, human effort. He reiterated that no full-time employees have ever been laid off and none will be, though contractor levels have shifted with business demands. Von Ahn admitted he was surprised by the intensity of public concern but emphasized AI as a tool to boost efficiency and innovation. The strategy has already accelerated progress, enabling Duolingo to introduce nearly double the number of language courses within a year, demonstrating AI’s role in scaling operations responsibly.
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