Klarna CEO Sebastian Siemiatkowski shared that AI helped cut staff from 5,500 to 3,000, boosting revenue per employee. Yet, he says human customer service remains a premium feature. He uses ChatGPT personally and supports AI-savvy businesspeople. Klarna ditched tools like Salesforce to simplify data use for AI—and hinted an IPO might not be far off.
Read more on: TechCrunch